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Business Terms


 

SALES TAX
All customers must supply Urban Oasis with their state sales tax number or certificate prior to placing an order.

MINIMUM ORDERS

  • The Minimum Opening order for non-furniture order is $500 wholesale. Orders must be written in full case pack quantities otherwise Urban Oasis reserves the right to increase quantities to meet our pack size requirements. All case pack requirements are per item number.
  • The minimum opening order furniture is $5,000 wholesale, or 5 identical furniture pieces (i.e. same color/size/style).

BACKORDERS
Backorders will be shipped without notice if within (60) sixty days of the order date.

PAYMENT TERMS

  • All orders, including shipping and handling, must be prepaid.
  • Urban Oasis accepts payment by credit card (Visa, MasterCard and American Express), by company check or by wire transfer. Use of a credit card will expedite your shipment. If prepaying by check, allow two weeks for check clearance.
  • A $25 fee will be charged for all returned checks.
  • A $20 fee will be charged for payments made by wire transfer.
  • Late charges of 3% per month will be charged to all past due accounts.Customer agrees to pay all collection costs and attorney fees for amounts past due.

SHIPPING

  • All orders are shipped FOB Rancho Cucamonga, CA or New York, NY depending on location of stock. Shipping and handling charges are to be paid by the customer.
  • Due to the nature of our products, some items will be shipped in oversized cartons, which may result in higher freight costs. Urban Oasis will not be responsible for additional charges incurred for inside deliveries. Urban Oasis does not drop ship or ship C.O.D.

DISCREPANCIES AND DAMAGES

  • Most Urban Oasis products are handcrafted. There may be some slight variation in color, texture, and finish, and these are not considered flaws.
  • Customers must inspect orders upon arrival for discrepancies or damage. Customers must make claims for any shipping damage or loss with carrier. All other claims, including discrepancies, must be submitted to Customer Service within five (5) days of receipt.
  • No returns for discrepancies will be accepted without an Urban Oasis return authorization (RA) number. All cartons must be identified with this number. Returns must be received in their original condition at our Rancho Cucamonga, CA location. Unauthorized returns will be charged a 20% restocking fee and all freight charges.
  • All cancellations must have prior authorization and be documented with a confirmation number issued by Urban Oasis.

Urban Oasis reserves the right to make periodic changes to our Terms and Conditions without any notification. Customers may request our most recent Terms and Conditions from our Customer Service department.